Order Processing Time
- All orders will be processed and shipped within 1-2 business days. We do not ship on weekends or public holidays.
- Processing time may vary due to order volume or other special circumstances. If there are any delays, we will notify you as soon as possible.
Shipping Methods and Fees
- We offer various shipping options, including standard shipping and expedited shipping. The available shipping methods and fees will be displayed at checkout.
- Shipping fees are calculated based on the weight of your order, the destination, and the shipping method chosen. We offer free shipping for orders that meet certain conditions or within specific regions.
Shipping Time
- Shipping time varies depending on the chosen shipping method and destination.
- International orders typically take 7-25 business days, but the exact delivery time may vary depending on customs inspections and postal service conditions in the destination country.
- Shipping carriers may experience delays due to unforeseen circumstances (such as weather, holidays, etc.), and we are not responsible for such delays.
Order Tracking
- Once your order has been shipped, we will send you an email with tracking information and the carrier details. You can use the tracking number to check the status of your order.
- If you do not receive tracking information or have any issues, please feel free to contact our customer support team.
Shipping Restrictions
- We currently only ship to specific regions or countries. Please ensure that your delivery address is within our shipping range at checkout.
- We cannot ship to P.O. Box addresses. Please provide a complete and accurate shipping address.
Lost or Damaged Orders
- If your order is lost or damaged during shipping, please contact our customer service team as soon as possible. We will assist you in investigating the issue and offer a return, refund, or reshipment based on the circumstances.
- Please inspect your package upon receipt, and if there is any visible damage to the items, contact us immediately.
Customs Duties and Import Taxes
- International orders may incur customs duties and import taxes, which are the responsibility of the customer. Customs in the destination country will determine if any fees are applied when the order arrives.
- Please note that these fees are not included in the total price shown on our website, and you will be responsible for paying them upon delivery.
Contact Us
If you have any questions regarding our shipping policy or encounter any issues during shipping, please feel free to contact us:
- Email: support@tesladeer.com
We appreciate your support and look forward to providing you with a great shopping experience!